info@rra.gov.rw      +250 788185500

Role of Clearing Agents

A clearing agency assume the following duties:

  • i) furnish, whenever required by Customs Administration, an authorization from each of the firms or persons by whom he is employed to act as their Customs Agent;
  • ii) not represent a client in Customs in any matter which the licensee dealt as an officer or employee of Rwanda Revenue Authority or of the facts of which he gained knowledge while in Government service;
  • iii) where he knows that a client has not complied with the law or has made any error in or omission from any document which the law requires such client to execute, advise his client promptly of the fact of such non-compliance, error or omission and immediately bring the matter to the notice of the appropriate officer of Customs in writing;
  • iv) exercise due diligence to ascertain the correctness of any information which he imparts to a client with reference to any Customs operations;
  • v) not withhold information relating to Customs operations from a client who is entitled to such information;
  • vi) promptly pay over to Government when due, all sums received for payment of any duties, taxes or other debts or obligations owing to the Government and promptly account to his clients any money received for them from Government, or received from them in excess of Governmental, or the other charges properly payable in respect of the clients Customs operations
  • vii) not attempt to influence the conduct of any officer of Customs in any matter pending before the Customs by the use of threat, false accusation, duress or the offer of any special inducement or promise of advantage, or of any gift or favour or other thing of value;
  • viii) not procure or attempt to procure, directly or indirectly, information from Customs records or other Government sources of any kind to which access is not granted by proper authority;
  • (ix) not employ in any capacity, with power of attorney, by delegation or otherwise, for the promotion of or in connection with the work relating to the licence:
  • (a) any person whose application for licence or Customs Clearance identity card has been refused; or
  • (b) any person whose licence or Customs clearance identity card has been revoked or whose conduct as a partner, manager, director, officer or servant has been the cause of the revocation of the licence or Customs Clearing agent identity Card;
  • (x) not lend money to any officer or employee in the service of the Rwanda Revenue authority or become surety for the repayment of money borrowed by any such officer or employee; and
  • (xi) inform the Customs administration any change of address before such change is effected.

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Tel : +250 788185500
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